Support demand spikes when the team is offline.
Sizing questions, shipping anxiety, and stock checks show up at night, on weekends, and in the middle of launches.
Founding Member Batch | 20 Shopify brands
Scale Your Store,Not Your Headcount.
Focal HQ gives founder-led Shopify brands AI agents that act as dedicated Support and Social Specialists.
They handle customer inquiries and social execution so founders do not have to. Founding members lock in priority onboarding and the deepest lifetime pricing.
Content execution collapses into founder overhead.
Posts, captions, replies, and comment moderation become one more queue sitting on the same person already running the brand.
Founders become human routing layers.
Without a proper command layer, every repetitive decision bounces back to a person instead of staying inside a controlled system.
Two Specialists. One Headquarters.
Start with the two surfaces that drain founder attention first.
Inbox coverage with rules
Support Specialist
Handles stock, shipping, sizing, and policy questions from approved guidance. Escalates exceptions and edge cases back to you.
Always-on social operations
Social Specialist
Drafts captions, responds to comments, and routes high-intent DMs. Keeps social execution moving without making the founder the bottleneck.
Headquarters
You keep the command layer. Specialists keep the queues moving.
Rules First
Every Specialist operates from approved knowledge, permissions, and response boundaries.
Visible Work
Headquarters shows what happened, what was drafted, what was sent, and what needs you.
Human By Exception
You step in for judgment, not for routine routing, copy cleanup, or repetitive replies.
Founding Member Batch
Get early access.
We are starting with 20 founder-led Shopify brands. Join early to lock in the deepest lifetime pricing before the 500-brand beta opens.